It depends on whose insurance company has contacted you. If it’s your own insurance company, you are obligated to disclose information about what has occurred. If you wind up retaining an attorney, it is generally best to let your attorney deal with your insurance company from then on.
How to Handle Insurance Companies After Accidents
If you are contacted by the insurance company of someone else who might have caused the injury, you are under no obligation to talk to them. It is likely that these other insurers will try to get a statement from you that can then be used against you if you try to pursue a legal claim later on. If you get a call from someone like this, get their contact information, and then get in touch with an attorney who can deal with the insurer for you.